運送政策

Shipping Policy

I. Delivery Service and Time Limit

Global Delivery: We provide crystal product delivery service for global customers, delivering carefully selected and packaged goods to you worldwide.

Delivery Time
International Orders
After order confirmation and payment, each crystal is handcrafted and prepared with traditional cultural rituals, made exclusively to your order.
Processing time: 1–7 business days
Total delivery time (processing + shipping): 3–22 business days, depending on your final destination.
Actual delivery may be delayed due to customs clearance, local holidays, peak logistics seasons, or other uncontrollable factors beyond our control.

The actual delivery time may be delayed due to customs clearance, holidays, logistics peak period and other uncontrollable factors. Thank you for your understanding.

II. Shipping Cost

All orders enjoy free global shipping. No additional shipping fees will be charged at checkout.

III. Parcel Tracking and Enquiry

After the order is shipped, you will receive a confirmation email containing the logistics tracking number.
You can click on the link in the email or visit our official website and enter the tracking number on the ‘Order Inquiry’ page to check the parcel shipping status in real time.

If the logistics information has not been updated for a long time, or you encounter any problems during the tracking process, please contact our customer service team (email: contact@fategemz.com), and we will assist you to follow up the process.

IV. Signing Notes

Please check carefully whether the outer packaging is intact when signing for the parcel. If you find that the parcel is damaged, deformed, wet or other abnormalities, please do not sign for it and contact us immediately.

If someone else receives the parcel on your behalf (e.g. family members, property owners, janitors, etc.), please inform the receiver in advance to check the status of the parcel. If you find any problems with the goods after signing, please contact us within 24 hours, after which the goods will be deemed to have been signed for in good condition.

V. Other Instructions

We will take professional packaging measures to ensure the safety of crystal products in the transport process. However, because the crystal is fragile, if due to force majeure factors (such as natural disasters, transport accidents, etc.) resulting in damage to the goods, we will actively assist you to communicate with the logistics company claims.

This logistics policy may be adjusted according to the actual operating conditions, and the adjusted policy will be published on the website. If you have any questions or suggestions, please feel free to contact us.